NTC11 regards member privacy as a non-negotiable responsibility. This policy clearly and transparently explains how we collect, use, store, and protect your personal data in accordance with the highest international data protection standards.
Every decision regarding the handling of your data is guided by these principles
NTC11 only collects personal data that is strictly necessary for the stated purpose. We do not collect excessive information or data that is irrelevant to the services we provide to members in Malaysia.
All data is stored on secure servers with AES-256 encryption. Access to NTC11 members' personal data is restricted to authorised personnel with a clear and legitimate job requirement.
NTC11 strives to ensure that the data we hold is accurate and up to date. Members can update their profile information at any time through account settings, and we encourage periodic reviews to maintain data accuracy.
We are committed to being upfront about how your data is used — no hidden practices, no concealed purposes. This policy is written in plain, easy-to-understand language, not confusing legal jargon.
Personal data is not retained longer than necessary. Once the purpose for collection has been fulfilled or an account is closed, data is deleted in accordance with our retention schedule, which complies with Malaysian legal requirements.
Every NTC11 member has the right to know what data we hold, request a copy of that data, correct any inaccuracies and, in certain circumstances, request the complete deletion of their personal data.
Note: This Privacy Policy is published in accordance with the requirements Malaysia Personal Data Protection Act 2010 (PDPA). By using NTC11's services, you consent to the processing of your personal data as described in this document.
This Privacy Policy is published by NTC11 ("we", "platform") to describe our data protection practices to all users of the ntc11.ws online betting platform in Malaysia. This Policy applies to all information we collect when you use our website, mobile app, or any NTC11-related services.
We understand that your trust in NTC11 relies heavily on your confidence that your personal data is handled with care and responsibility. That is why we have written this policy in clear language — so you know exactly what we do with your information, rather than burying it behind complex legal jargon.
Scope of Application: This policy covers all your interactions with NTC11, including account registration, betting activity on the Malaysia Super League and EPL, use of live casino, deposit and withdrawal transactions via Touch 'n Go, GrabPay, DuitNow or FPX, and communications with our customer support team.
NTC11 collects various categories of personal data depending on how you interact with our platform. Below is a full overview of the data we collect:
| Data Category | Sample Information | How It's Collected |
|---|---|---|
| Identity Information | Full name, Malaysian identity card number, date of birth, gender | Registration form, KYC verification |
| Contact Information | Malaysian phone number, email address, residential address | Account registration, profile updates |
| Financial Data | Bank account number, e-wallet number (TNG, GrabPay, DuitNow), transaction records | Deposit and withdrawal process |
| Usage Data | Betting history, games played, session duration, bet values | In-platform activity is recorded automatically |
| Technical Data | IP address, device type, operating system, web browser, session cookies | Server logs and automatic cookies |
| Communications Data | Live chat records, support emails, call recordings (where applicable) | Interactions with the NTC11 support team |
We may also receive data about you from third-party sources such as credit check agencies, identity verification providers, and anti-money laundering bodies, used to fulfil our legal obligations in Malaysia.
Every piece of data we collect has a clear and defined purpose. NTC11 use your personal data for the following purposes:
What We Do NOT Do: NTC11 does not sell, rent or trade your personal data to advertisers, data brokers or any third party for commercial marketing purposes. Your privacy is not our business product.
NTC11 only shares member personal data in limited circumstances and for legitimate purposes. Parties that may receive your data include:
All third parties who receive your data are bound by strict data processing agreements and are required to maintain security standards equal to or exceeding those of NTC11. They are not permitted to use your data for any purpose other than what has been specified.
NTC11 continuously invests in security infrastructure to ensure the personal and financial data of Malaysian members is fully protected. The technical and organisational measures we implement include:
In the Event of a Data Breach: In the event of a security incident involving your personal data, NTC11 will notify you within 72 hours after becoming aware of the incident, in line with international best practices for data protection.
Platform NTC11 use cookies and similar tracking technologies to enhance user experience. The following are the types of cookies we use:
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the NTC11 platform. Accepting the cookie notice on first use is considered your consent to the use of cookies as described above.
As an NTC11 member in Malaysia, you have the following rights regarding the personal data we hold about you:
You are entitled to a copy of all personal data NTC11 holds about you. Data access requests will be processed within 30 working days upon identity verification.
If the data we hold about you is inaccurate or out of date, you have the right to request a correction. You can also update your profile information directly through your NTC11 account settings.
Under certain circumstances, you may request the deletion of your personal data. Please note that we may need to retain certain data to comply with Malaysian legal obligations, such as financial record-keeping requirements.
You may object to the processing of your personal data for certain purposes, including direct marketing. To opt out of marketing communications, update your notification settings or contact the NTC11 support team.
You have the right to receive the data you have provided to NTC11 in a structured, machine-readable format, and to transfer that data to another party if required.
To exercise any of the above rights, please contact us at privacy@ntc11.ws or via live chat within your NTC11 platform.
Services NTC11 is exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the account will be closed.
Parents and guardians are advised to monitor their children's internet usage and take appropriate steps to prevent unauthorised access to online betting platforms. If you believe your underage child has registered an NTC11 account, please contact us immediately at support@ntc11.ws.
In the course of operating the platform NTC11, your data may be stored or processed on servers located outside Malaysia, including in countries that may have different data protection laws. In such cases, NTC11 ensures that:
NTC11 retains your personal data for as long as necessary to fulfil the purpose of collection and meet the relevant legal obligations:
Once the relevant retention period has expired, data is securely deleted in accordance with approved disposal procedures, ensuring it cannot be recovered.
NTC11 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, technology, legal requirements, or business operations. Any material changes will be communicated via:
Continued use of NTC11's services after the effective date of any amendment constitutes acceptance of the updated terms. The most recent update date is always displayed at the top of this document.
Current Version: This Privacy Policy was last updated on 1 January 2026. Previous versions are available upon request by emailing privacy@ntc11.ws.
For any enquiries, requests, or complaints regarding your privacy and data protection at NTC11, please contact us via:
If you are dissatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), which enforces the Personal Data Protection Act 2010.
Your privacy and security are our priority. Register today and enjoy a safe, fair, and enjoyable betting experience alongside more than 1 million NTC11 members across Malaysia.